We provide active services across the globe in Bulgarian, Czech, Danish, Dutch, English, French, Georgian, German, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish and Ukrainian.
We operate globally, delivering multichannel communication across the globe in different time zones and merging business days.
To reach our goal of delivering only excellent customer service experiences, we are equipped for rendering full service in MULTICHANNEL communication: CALL, FAX, SMS, CHAT, VIDEO-CHAT, E-MAIL, Skype™, SOCIAL MEDIA, Whatsapp (Beta).
Inbound dialog and customer care service can become a very challenging job, when high levels of customer satisfaction are requested and strict SLAs are to be met. Reducing a caller’s waiting time on the line is the first step into a satisfying customer journey.
Running outbound campaigns is far more challenging than handling inbound campaigns, as successfully approaching someone over the phone these days where almost everybody is facing a communicational overload, is not an easy task to do.