HELLO!

smile luatel
We are a multilingual contact and customer care service center who offers high quality services from our branches located in Brazil, Germany and Romania, operating 24/7/365.
multilingual

MULTILINGUAL

We provide active services across the globe in Bulgarian, Czech, Danish, Dutch, English, French, Georgian, German, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish and Ukrainian.

non-stop

OPERATING 24/7/365

We operate globally, delivering multichannel communication across the globe in different time zones and merging business days.

ways

MULTICHANNEL

To reach our goal of delivering only excellent customer service experiences, we are equipped for rendering full service in MULTICHANNEL communication: CALL, FAX, SMS, CHAT, VIDEO-CHAT, E-MAIL, Skype™, SOCIAL MEDIA, Whatsapp (Beta).

Inbound Outsourcing

Inbound dialog and customer care service can become a very challenging job, when high levels of customer satisfaction are requested and strict SLAs are to be met. Reducing a caller’s waiting time on the line is the first step into a satisfying customer journey.

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Outbound Outsourcing

Running outbound campaigns is far more challenging than handling an inbound one, as successfully approaching someone over the phone in these days, when almost everybody is facing a communicational overload, is anything but an easy task.

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LUATEL Service Center locations worldwide

Brasília – Brazil

SAAN Quadra 03, Lote 290/300
Cruzeiro, 70.632-300 Brasília – DF

Viernheim – Germany

Schwetzinger St. 19
68519 Viernheim – HE

Bucharest – Romania

Cubic Center, 1B Pipera Blvd.
Voluntari, 077190 – IF