We are a multilingual contact and customer care service center who offers high quality services from our branches located in Brazil, Germany and Romania, operating 24/7/365.
We provide active services across the globe in Bulgarian, Czech, Danish, Dutch, English, French, Georgian, German, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish and Ukrainian.
We operate globally, delivering multichannel communication across the globe in different time zones and merging business days.
To reach our goal of delivering only excellent customer service experiences, we are equipped for rendering full service in MULTICHANNEL communication: CALL, FAX, SMS, CHAT, VIDEO-CHAT, E-MAIL, Skype™, SOCIAL MEDIA, Whatsapp (Beta).
Inbound dialog and customer care service can become a very challenging job, when high levels of customer satisfaction are requested and strict SLAs are to be met. Reducing a caller’s waiting time on the line is the first step into a satisfying customer journey.
Running outbound campaigns is far more challenging than handling an inbound one, as successfully approaching someone over the phone in these days, when almost everybody is facing a communicational overload, is anything but an easy task.