At LUATEL, we are perfectly equipped from a technical point of view and our man-power is highly skilled to handle MULTICHANNEL communication:
– Callback: Web, SMS
– Video chat: WebRTC
– Social Media: Twitter, Facebook, LinkedIn, Xing
As base of our daily operations, our ACD system has been designed and configured to successfully handle all the above listed communication channels, being combined, at the same time, with intelligent skill based routing.
On the other hand, integration is both easy and fast, demanding no investment whatsoever on our client’s side. Obviously, all channels offer local or remote auditing and monitoring options, advanced reporting features being also provided.