Our service center in Bucharest successfully operates NEARSHORE outsourcing services in several different languages, like: Bulgarian, Czech, English, French, Georgian, German, Hungarian, Lithuanian, Polish, Romanian, Russian, Slovak and Ukrainian.
Shared resources projects are the fastest way of starting with live operations and are also a very interesting business model when it comes to commercial aspects. Still, not all projects are suited for this kind of approach, nor does every customer feel comfortable with it, which is why we also dedicate resources when needed or preferred.
Our teams are composed by native speakers with high levels of expertise in customer care services of all kind. Our manpower undergoes continuous training, coaching and constant monitoring to ensure a steady and reliable quality. And last but not least, our customer care professionals answer every call with a smile in their voice, for they are dedicated to their tasks and targets, but especially to the project’s customers.
Our great team of project managers, operation managers, quality managers and coaches, as well as our tech pros will spare no efforts to make sure that all requirements for a satisfying NEARSHORE partnership will not only be met, but exceeded. For we engage, commit and deliver.
Inbound dialog and customer care service can become a very challenging job, when high levels of customer satisfaction are requested and strict SLAs are to be met.
Reducing a caller’s waiting time on the line is the first step into a satisfying customer journey. Providing accurate information and saving no efforts to try and meet all the caller’s expectations is essential when it comes to delivering an excellent customer care experience.
The use of innovative technology is all about ensuring quality and improving productivity. Still, the real and most important asset remains the customer care representative, who is responsible for taking the calling customer by the hand along his or her journey towards a satisfying customer experience. Our customer care professionals are always doing it with a smile in their voice.
Currently, our core activities in inbound services are:
Back office operations
Classic customer care
Help-desk: support and co-browsing
Running outbound campaigns is far more challenging than handling an inbound one, as successfully approaching someone over the phone in these days, when almost everybody is facing a communicational overload, is anything but an easy task. Even more so when fraud over the phone has become a regular issue, under which reputable parties are increasingly suffering.
Once a call has been connected to the customer representative, it is the first couple of seconds that will make all the difference. That is precisely why our sales representatives undergo intense training and coaching with the objective of becoming experts in regards to the product or service which a planned campaign aims at selling.
We are fully aware that our team represents your company as well as its image, that’s why we take the utmost care that every call we handle turns into an enjoyable experience for your customers. So, if we do not win a new customer or at least generate a new lead, we will at least make sure that your enterprise is perceived in a positive way and leaves a good impression.
Technically we’re equipped with state of art communication technology, our approach being omni-channel communication.
Currently our core activities in outbound services are:
Sales: Sales, pre-Sales and after-sales