In today’s business world, strongly influenced by fierce competition and rendered so radically transparent by modern communication and media, nobody can deny the importance of being able to provide excellent, reliable and trustable customer care and support services. For businesses which target to act globally, this is not only important, but essential. Moreover, it has become a common practice.
To think globally when it comes to your customer and support services involves several aspects, the most important of which are our daily business:
– Availability 24 hours a day, 7 days a week and 365 days a year
– Provision of MULTICHANNEL communication, both in speech and writing
– A MULTILINGUAL approach – we handle over 22 languages
Our service portfolio of over 22 languages, as well as our 24/7/365 availability, turn us into an interesting partner for quite a significant work portion.
Depending on the business strategy our customers follow, we engage as a direct partner – either Co-source or subcontractor – providing native speaker level customer services and support, both multi- and omni-channel based. Moreover, we’re always doing it with a smile in our voice and committed to delivering excellent quality and customer care experiences.
Our great team of project managers, operation managers, quality managers and coaches, as well as our tech pros will spare no efforts to make sure that all requirements for a satisfying NEARSHORE partnership will not only be met, but exceeded. For we engage, commit and deliver.
We currently host OFFSHORE outsourcing services in Bulgarian, Czech, Danish, Dutch, English, French, Georgian, German, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish and Ukrainian language.
Inbound dialog and customer care service can become a very challenging job, when high levels of customer satisfaction are requested and strict SLAs are to be met.
Reducing a caller’s waiting time on the line is the first step into a satisfying customer journey. Providing accurate information and saving no efforts to try and meet all the caller’s expectations is essential when it comes to delivering an excellent customer care experience.
The use of innovative technology is all about ensuring quality and improving productivity. Still, the real and most important asset remains the customer care representative, who is responsible for taking the calling customer by the hand along his or her journey towards a satisfying customer experience. Our customer care professionals are always doing it with a smile in their voice.
Currently, our core activities in inbound services are:
Back office operations
Classic customer care
Help-desk: support and co-browsing
Running outbound campaigns is far more challenging than handling an inbound one, as successfully approaching someone over the phone in these days, when almost everybody is facing a communicational overload, is anything but an easy task. Even more so when fraud over the phone has become a regular issue, under which reputable parties are increasingly suffering.
Once a call has been connected to the customer representative, it is the first couple of seconds that will make all the difference. That is precisely why our sales representatives undergo intense training and coaching with the objective of becoming experts in regards to the product or service which a planned campaign aims at selling.
We are fully aware that our team represents your company as well as its image, that’s why we take the utmost care that every call we handle turns into an enjoyable experience for your customers. So, if we do not win a new customer or at least generate a new lead, we will at least make sure that your enterprise is perceived in a positive way and leaves a good impression.
Technically we’re equipped with state of art communication technology, our approach being omni-channel communication.
Currently our core activities in outbound services are:
Sales: Sales, pre-Sales and after-sales